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The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond
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In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.
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Audible Audiobook
Listening Length: 12 hours and 21 minutes
Program Type: Audiobook
Version: Original recording
Publisher: The Great Courses
Audible.com Release Date: July 8, 2013
Language: English, English
ASIN: B00DTO4OB0
Amazon Best Sellers Rank:
I debated about buying this course for a while. I wanted something to help me with some work situations so I bought this. I was amazed at how excellent and helpful it is. The professor has a very nice style and is easy to watch and listen to. The course content is organized and logical. The advice was really helpful to me. Among other things, the professor covered interpersonal conflict, negotiating styles,workplace cultures and strategies for avoiding conflict.There are vignettes by actors to illustrate some of the situations which break up the lecture format nicely. I found this course very worthwhile and helpful. I wish I'd gotten it sooner.
Professor Michael dues has nearly 40 years of experience teaching Conflict Resolution and it shows. This is an excellent series of 30-minute sessions that provide a good understanding of the nature of conflict and how to deal with it. Conflict is a normal human activity and it needs to be dealt with in realistic ways.I'm a certified mediator and I will be facilitating a Basic Mediation Training session in late June at Green River College in Kent, Washington. I plan on using some of the lectures for that training.I highly recommend the series. It's worth the cost.
Most of the information was common sense. Perhaps helpful for younger people.
Bought as a gift for my daughter. She is learning a great deal from these talks and they help her to assess relationships and situations differently and better. Very relevant.
Excellent teaching! Most needed research in our society and personal life.
Very helpful. On time and no problems
I'm satisfied.
very worthwhile
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